FAQ

GiftCard

What is GiftCard?

GiftCard is a prepaid non-reloadable card welcome everywhere MasterCard and VISA is accepted. GiftCard is loaded with a set amount of funds and can be used for multiple purchases for as long as value remains.

Where can be used?

GiftCards can be used everywhere MasterCards and VISA is accepted worldwide for paymenst on POS devices and online.

How it works?

You can use your GiftCard anywhere MasterCard and VISA cards are accepted. Be sure to know your card balance before you shop - the merchant or service provider may not be able to retrieve this information for you. When you're ready to make your purchase, give the cashier your card or, if asked, swipe your card at the terminal. Select your PIN Code. The purchase amount will automatically be deducted from the card balance.

How much does it cost?

The GiftCard issuing fee is 5 EUR (incl. Card personalization, chosen carrier and standard shipping). For some European countries we provide a specific price and delivery policy. (For more information please read our Tariff and Delivery policy)

Is there a limit to the value placed on the GiftCard?

The maximum card value for GiftCard, bought from our website is 250 EUR. The GiftCard value limits in different currencies are described in the GiftCards.eu Tariff.

What is a limit to the placed GiftCards.eu order?

You can buy in one GiftCards.eu order maximum 20 GiftCards with the total value 1000 EUR.

In which currencies can be issued GiftCard?

GiftCard can be issued in EUR, USD, RON and BGN.

In one GiftCards.eu Order can't be purchased GiftCards in different currencies.

How can be personalized?

You can choose a fully customized GiftCard with an own photo or with a design from our Cards Gallery. Each card and packaging can be personalized with a message (containing greetings or / and recipient’s name). The requirements for text personalization are:

For the cards - in 2 rows, each of them with maximum of 26 characters

For the packaging – in 120 characters.

 

How do I activate my GiftCard?

When your new GiftCard arrives, you will need to activate it in order to be able to use it. There are now two EASY ways to activate your card.

Activate Online – the activation is processed via Internet

Activate with SMS – the activation is processed via mobile number and SMS

How do I learn the value and the remaining balance of my GiftCard?

Keeping track of your balance is the most effective way to know how the available funds for your card. Please visit our section "Check Balance", enter the Last 6 digits of your GiftCard and the Mobile phone number used for activation. So you can see your current GiftCard balance. To see more information about your GiftCard, please follow our Log in or Sign in (if you are not a registered user) procedure. Your GiftCards.eu account will give you the full picture of all operations with your GiftCards.

My available card balance will not cover my purchase amount. Can I still use my GiftCard?

Yes, you can still use your GiftCard. Just tell the cashier in advance how much to deduct from your GiftCard and how much you will pay using an alternate payment method such as cash. Note that this process, known as "split tender," may not be supported by all merchants.

Shopping in different currency?

If your GiftCard is issued in one currency and you want to make purchases in other one, by the transaction will be used a daily exchange rate of MasterCard.

Are there any fees associated with GiftCard using?

No need to worry about any fees and commissions while shopping with your GiftCard, since there are not any. It is free for the first 6 months after it is issued. Beginning the seventh month, a monthly maintenance fee (according the published Tariff in General Terms and Conditions) will be assessed against the remaining balance on your GiftCard until the balance is exhausted.

What if my card is lost or stolen?

Contact us immediately to report your lost or stolen card. You can use the 24/7 Call center number: +359 700 13 444 or the e-mail: support@giftcards.eu The GiftCards.eu team will require from you a specific information to prove that you are the buyer or card recipient. After that your GiftCard can be reissued with the remained balance.

How long can be used GiftCard?

The card can be used as long as there is a balance but not longer the date which is written on the card face and is minimum 2 years from its issuing date. After the balance is exhausted the card is automatically closed.

Can I redeem E- money from my GiftCard?

You can apply for an E-money redemption. After you provide the required information and pay the E-money redemption fee, the remaining card value will be transferred to your bank account. For further information please read the GiftCards.eu GTC.

GiftCard Private Label

What is GiftCard Private Label?

GiftCard Private Label is a prepaid card, that can be bought and used for payments only by the merchant, written on the card face.

How it works?

GiftCard Private Label can be bought on the cash desk in the Merchants stores, involved in the program. On the buying moment the consumer defines the cards value, which will be loaded immediately. The GiftCard recipient can chose every store from the merchants chain and use the card for multiply purchases until the balance is exhausted.

How much does it cost?

The issuing price of GiftCard Private Label is defined by the merchant. In all of our programs the cards are sold without issuing fee, the consumer has to pay only the value of the card.

Do I need to activate my GiftCard Private Label?

Yes, before using you have to activate your GiftCard Private Label, following the standard procedure: When your new GiftCard arrives, you will need to activate it in order to be able to use it. There are now two EASY ways to activate your card.

Activate Online – the activation is processed via Internet

Activate with SMS – the activation is processed via mobile number and SMS

How do I learn the value of my GiftCard?

Please visit our section "Check Balance", enter the Last 6 digits of your GiftCard and the Mobile phone number used for activation. So you can see your current GiftCard balance. To see more information about your GiftCard, please follow our Log in or Sign in (if you are not a registered user) procedure. Your GiftCards.eu account will give you the full picture of all operations with your GiftCards.

Are there any fees associated with GiftCard using?

There are no fees by using the GiftCards in the first six months from the issuing date (the date, when the card is bought). After the sixth month a service fee of max. 3 EUR monthly starts to be charged from the remaining balance.

For example:

The card is issued on 1.2.2014

The remaining balance on 31.8.2014 is 4 EUR

On 1.09.2014 – the balance will be charged with 3 EUR

On 01.10.2014 – the card balance will be charged with 1 EUR and the card is closed.

How to become a Private Label partner?

Please visit our Partners area in the website, read carefully our Private Label requirements and if you answer them, don’t hesitate to send us a request. We will contact you in 24 hours. Thank you in advance for your interest.